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General Discussions

Welcome to the PTZOptics forum(s)!


This thread has been created for end users to discuss the topic of general setup when getting started with the PTZOptics cameras.


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1 person has this question

I have a PTZOptics 20X. I accessed the menu, but when it comes up it's in Korean or Chinese (I don't read either). How do I change it to English?

Hi Cliff,


Very sorry to hear that the camera came to you that way.


This is a pretty simple fix and you have a few ways to execute the change...


IR Remote Shortcut Option


* # 1


This should default the language to English


Web Interface or IR Remote OSD Walk through (PT20X-SDI-XX-G2)


Open the OSD


Move the arrow [DOWN] 5 times 

(This would be item number 6 in the list)


Click [HOME] or [ENTER]


Press [RIGHT] *this may need to be repeated up-to six (6) times depending on your firmware version


When you reach the desired language exit the OSD


If you continue to have any issues or additional questions arise please don't hesitate to come back.


How can I zoom in to take out part of the cluttered background behind me? Also, I read that I can have it vertical or horizontal.  

Hi Donna, which camera model did you have? If this is the 20x SDI you should be able to zoom in using the remote, the WEB Gui, or the control software. If you need help getting the camera working please reach out to support@ptzoptics.com

We are interested in the PTZOptics 20x-USB Gen2 Full HD Broadcast and Conference Indoor PTZ Camera to livestream church services. However we don't have our own building and need to remove the camera after each service. Can you recommend a camera stand, tripod etc. that we use to easily mount and remove the camera after use Thanks

Hello Joyce,


I don't have a specific stand/tripod that I can recommend but the cameras have a 1/4 20 threading on the base for mounting.

Any tripod that matches that threading and can support the weight of the camera should work. 

I would recommend trying to find a fairly sturdy tripod that can withstand repeated opening/closing and any bumps when the camera is mounted. 

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