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Ecamm doesn't see our NDI camera

The NDI camera is on our network, and can be controlled. We are unable to connect it to Ecamm Live for broadcast. 

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Hi Christopher,


We have had one (1) other report of this issue and it was resolved in the following method

  • Restart the PC
  • Open eCamm Live
  • Restart the camera

After the camera rebooted the end user was able to connect to their PTZOptics NDI camera.


Of note in this setup the end users Mac was hard wired to their network and they had NewTeks NDI Access Manager in use.

If you continue to experience problems we'll be happy to try and assist you further via the forums or you can contact the PTZOptics support team for quicker responses.


PTZOptics Support Information

Phone: 1-800-486-5276 x.1004

e-Mail: support@ptzoptics.com

Ticket: https://help.ptzoptics.com/support/home

(must be signed in / logged in to submit ticket)


I hope the above suggestions are able to resolve your issues between the PTZOptics NDI camera and eCamm Live.

If the instructions do solve the issue we always appreciate when someone has a moment and can let us know.

If you have any other questions about your PTZOptics  camera featuring NDI|HX please don;t hesitate to come back.



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