I am sorry to hear you are experiencing these issue with your streaming setup.
In an attempt to get to the bottom of this I am hoping to gain a bit more insight into your current setup...
I hope with most, if not all, of the answers to the questions above we can get to the root of your freezing issue.
We look forward to hearing from you again soon.
PTZOptics Support Information
Phone: 1-800-486-5276 x.1004
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Allan de Souza
I have a simple set up with our PTZ cam for our church. It feeds from camera thru AJA to to the computer. We tried everything; directed power to the USB port, checked all the settings. internet runs great. The problem is the video freezes in the middle of the service. I have our guy ready to deactivate then activate so it can function again. I looking to purchase a second camera but I wont until I figure out this problem. Thank you. Is it Software or Hardware?