Hello, We use our 2 NDI PTZoptics cameras for almost a year now in our church. We use OBS with the PTZoptics controller plugin. The issue appeared recently, I can not manually control one of the cameras to turn left or up, it only works turning right and down. While using the previous saved presets, the camera is able to turn left and up, but when I manually press left or up, it doesn't do anything. The second camera works great. I tried deleting the OBS and installing the latest 26.0.2, but the problem still remains.
I am not sure if its a software or hardware issue, please help, thank you!
Hi Church of Transfiguration,
It sounds like there may have been a Pan / Tilt Limit set accidentally.
In the PTZOptics OBS Controller, when you are connected to a camera, allows you to select "Pan / Tilt Limit Set" from the Settings Menu.
When enable it can limit your pan or tilt movements in theory to match the desired "stage" and prevent moving outside of that area.
When enabled by accident it can be a very frustrating experience.
If you open the "Pan / Tilt Limit Setting" window and click the two (2) "Clear" buttons then click "Apply" it should bring everything back to default full range movement.
Note: A camera reboot may be required at this point to commit the changes
If you continue to experience issues please do not hesitate to reach out to our PTZOptics support team via chat, e-mail, ticket, phone or by returning to the forums.
We hope this suggestion removes the Pan & Tilt limitations you are current experiencing.