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Issues with SuperJoy

We just switch from Panasonic switcher/mixer/cameras at our main campus (they were installed at a secondary campus) to PTZOptics 30xNDI and SuperJoy.  We have had some issues with the SuperJoy.


1) We are using POE, and leaving it on (since the power switch doesn't turn it off), if I don't unplug the network cable, after a week (usual time between uses), the SuperJoy is unresponsive (hung).  None of the buttons or joystick do anything.


2) Sometimes, while moving the joystick a small amount (i.e. tapping it to pan left or right), it doesn't turn off the signal, and the camera keeps moving until it hits the pan stop point.  I have to unplug the network cable (to turn the SuperJoy off) and replug it in to get control back.


Is there any updates to it coming to address these issues?


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I would make sure the cameras have the most recent firmware (https://ptzoptics.com/firmware-finder), and if you reach out to support@PTZOptics with the serial of the joystick we can look into the firmware for the joystick.


Other than that, we are also seeing a need to ground the PT Joy G3 units. We do have a grounding kit if yours does not have a pin, you can again reach out to support@ptzoptics with a valid shipping address we can get a grounding pin shipping out to you. This should fix any freezing or hanging up issues. 

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