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SuperJoy - PTZ X30 delays in motion?

Set-up is comprised of a Trend PoE switch, a SuperJoy, a 30X NDI/HX Cam, PC with I9 CPU & 32Gb RAM, Cat6 internet connection. Speed Test shows 170Mbps download, 16Mbps upload. Venue is a church.

Problem is extreme delays(15+sec) in camera movement. Stuttery zooms, pans and focus. I have tried changing Resolution, FPS but no improvement. Any use of SuperJoy controls seems to be buffered and queued, executing only after big delays.

I noticed there is a lot of activity on the switch between the PC and SuperJoy, even when nothing is happening?

Any ideas?


1 Comment

This sounds like improper setup in the managed switch itself. NDI does not like to managed in multiple locations so if you have the router hooked up to this system I would turn all management of the switch off, or get another POE switch that is unmanaged.  Also, make sure there are no 10/100 ports being and only 1 GB or greater. 

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