When you change the password of the camera there are a few things to keep in mind. 

  • If you change the password, the password is only alphanumeric and has a max length of 13 spaces. If you use symbols or go beyond 13 spaces it will not be exactly what you recall.
  • If you still cannot figure out what the password is we can always remote in and reset to the default for you. it just involves a non-public method so you would have to reach out to support for this. 

Our reward winning support team can be reached Monday - Friday from 8 am until 6 pm Eastern Standard time.

You can reach them using one of the following methods: