Any rules for changing the cameras password? How do I reset a password I forgot? : PTZOptics Knowledge Base

Any rules for changing the cameras password? How do I reset a password I forgot? Print

Modified on: Fri, 13 May, 2022 at 12:37 PM

When you change the password of the camera there are a few things to keep in mind.

If you change the password, the password is only alphanumeric and has a max length of 13 spaces. If you use symbols or go beyond 13 spaces it will not be exactly what you recall.
If you still cannot figure out what the password is we can always remote in and reset to the default for you. it just involves a non-public method so you would have to reach out to support for this.

Our reward winning support team can be reached Monday - Friday from 8 am until 6 pm Eastern Standard time.

You can reach them using one of the following methods:

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Any rules for changing the cameras password? How do I reset a password I forgot? Print