There are multiple ways to get the cameras on the network. This guide goes over using the Upgrade tool to find the cameras and change their IP address to fit your networks IP scheme. This works best if you have the cameras connected to your router on-site. 

If you wish to set up the cameras on an isolated network, check out the end of this guide.

  1. Connect your camera to power, to an active network port on your network and finally to power the camera on.  

  2. Download the Upgrade tool (IP address setting tool), from the PTZOptics Download Page.  This is available for MAC or Windows machines. The program downloads as a ZIP file, so it needs to be un-zipped on your machine before you can run it.  

  3. The program uses mDNS for discovery, so if you are using a switch that does not support mDNS, this program may not find your cameras. If this happens, look at the Extras section at the end of this guide. 

  4. Once you run the program, you should be able to change the “interface” option in the upper right of the search tab, letting you select the different NIC (network) ports on your computer. The program does always have some multicast addresses in the interface options.  If you don’t know which option is your connection to the camera, please take a look at the Extras section at the end of this guide to find your IP range, and then select the option that is that range.

C:\Users\Andy\Desktop\UPgrade 2.8 2.PNG

  1. Change your camera's IP address to be in the same range as your network. The camera comes with a default static IP address of You will need to update that to be in the same range as your network. This should be the first (3) sets of digits from the interface you are using the find the cameras. Our network is set up to be We also have a different Subnet setup with the so both IP schemes show up with all our cameras on the network. 

Please note: If you need to find the IP range of your network, you can do so by following the guide in the extras section at the end of this document. 


  1. The camera has numerous IR shortcuts built in to help with this process of finding your camera's IP address and getting it on the network.

The following commands should be pressed in sequence (one after the other)

  • Star (*) > Pound (#) > (4) – will show you the current IP configuration across the video output. Have the HDMI hooked up to a monitor to show you the camera's current IP address. 
  • Pound (#) > Star (*) > (4) Will place the camera into DHCP mode. If you know that this camera is hooked to a DHCP router, you can do this to have the camera finds its won DHCP address. This shortcut will show you the IP address.  The camera will reboot after receiving this command.  
  • Star (*) > Pound (#) > (Manual) – will reset your IP configuration or the camera back its static setting at its static IP address of (PTZ cams) or (ZCams). The camera will reboot after receiving this command.

  1. Once you know your IP range you can right-click on the camera you wish to change the IP address for and click “config”. 


C:\Users\Andy\Desktop\Upgrade 2.8 3.PNG 

You should now be able to set your cameras IP address to one in the range of your network. Leave the subnet mask alone unless there is a reason for you to change it. The Gateway should be the same as the IP address you used, but ".1" instead of the last set of digits in your IP address. So, in my example above, IP address should have as the gateway. 


Please note: In more complex network environments you may have to request a “STATIC IP” from the IT department to prevent any possible complications on your network in addition to the appropriate Network Mask, Default Gateway and First DNS for that Static IP


  1. Now that you have set the Static IP address of your PTZOptics camera, you can pull up the IP interface by typing the IP address into a browser. You will be prompted for a Username and Password, both are “admin” by default.  

  2. The Live Video Preview in the IP interface should show video. If not, go to the video tab, scroll down to the second stream settings, and change the encode protocol for the second stream to be MJPEG, Apply and then go to the System tab and reboot.  You can adjust the network video feeds and most all of the settings for the camera from the IP interface. 

  3. You can test your camera feed using the Upgrade 2.8 tool by right-clicking on your cameras IP address in the search and choose “Preview”. You can click connect, and get a video feed and control of the camera over the network.

  1. You should now receive an RTSP stream from your camera. You can test the RTSP stream in VLC media player. Once you install VLC and launch the program you can go to the “Media” drop-down menu and then select “Open Network Stream”.  In the network URL, enter “rtsp://<ip-address>:554/1”.  In the example below, for a PTZOptics camera with the static IP address of, the RTSP stream would be accessed by entering rtsp:// The “554” part is the port number used by the cameras, and the “1” is the stream number. (There are two RTSP network streams available; one for HD content “1” and one for SD content “2”) 



1. Discovering your Network IP range (WINDOWS). 

PLEASE NOTE: Changing your IP address without talking to your network admin could lead to conflicts with your network. If you change your address to one that is already in use it will cause communication problems.  


If you need to discover the IP address range of your network you can do so by using command prompt for Windows or Terminal for Macs.  


To do this on a PC, type “CMD” into your search bar in the Windows menu. A black box will open. This is the Command Prompt window.


Type “ipconfig” and hit “Enter” on your keyboard you will IP information in your command prompt window.  

This information is all the various ways your computer has to connect to a network. There is a Local area connection section, and a Wireless section, as well as a Bluetooth or other ethernet section . You should use the ethernet one, or local area connection. In my example below, I only have a wireless network and a wired connection and they both have the same IP scheme. 


The “Ethernet adapter local area connection” is the one I want to use the IP scheme from because that is the wired connection to my computer because the camera is only wired into my network, that has to be where my camera is. When you see “IPV4 Address” that is your computers IP address on your current network. Use the first 3 sets of numbers from this as your IP range

2. Discovering your Network IP range (MAC) 


To find the IP range of your MAC computer, open a new Finder window Select Go >  Applications > Utilities > Terminal.


Type in “ipconfig getifaddr en0” hit “Enter” on your keyboard you will receive an IP address.  


In the example below, the IP range of my network, is, you can use this to figure out the IP range in which your camera needs to be set.  


     3.  What do I do if the Upgrade tool cannot find my cameras? 

Since the Upgrade tools uses mDNS for discovery, if that is not set up or available on the network, the tool is going to         have issues finding the cameras. 

There  are only (2) ways around this. 

  1. You can try and use DHCP mode. If the router in the network has been set up for DHCP you can use the IR shortcut listed above to set the camera to be in DHCP mode, and use the shortcut to see the current IP address.

  2. The other option would be to set up your computers static IP address to be within range of the default IP address on the camera. The camera ships with an IP address of (PTZOptics cam) or (ZCam). Using the IR shortcuts listed previously in this guide, you can reset the camera back to default, then follow the linked guides to set the static IP of your computer to be in the same range ( is a good one). You can then get into your camera by typing the IP address into a browser and going to the network tab. Here, you can set whatever IP address you wish for the camera, click Apply, and then go to the system tab and reboot. Now go back to your network settings and change the IP address of your computer  to what it was previously. 

Setting static IP address for a PC in windows. -

Setting a Static IP address for a MAC -

Here is a video helping you with this process.