General

General questions about the PTZoptics camera line.

Do you have a PDF for the bottom of the camera?
Yeah we do, you can find the PDF and DXF files attached below. 
Thu, 25 Oct, 2018 at 8:36 AM
Do you have any tips for color matching your cameras?
This video should go over the various ways you can try to color match your PTZOptics cameras.  https://live.ptzoptics.com/back-to-the-basics/color-match...
Mon, 29 Oct, 2018 at 11:23 AM
what are the new system select dial positions after the broadcast firmware update?
please refer to the chart below for the new dial positions for the system select dial after the broadcast firmware update. in order to change the framerate/...
Wed, 27 Feb, 2019 at 1:49 PM
How do I access the Broadcast framerates of your cameras? (1080p59.94, 1080p29.97, etc)
The first thing you would need is your cameras to be on the most recent firmware. This feature was added to our camera line in early to mid 2019 so getting ...
Fri, 21 Jun, 2019 at 12:12 PM
PT JOY G3 UDP TCP port number?
The PT JOY G3 uses port 1259 for UDP and 5678 for TCP control. There are actually the ports assigned to the cameras themselves, so when using a PTZoptics ca...
Thu, 18 Jul, 2019 at 10:08 AM
What is the best way to get in touch with tech support, what are tech supports hours?
Our support hours for taking calls are 8am to 5pm EST Monday through Friday. 610 518 2200. These hours fluctuate as we do have most major holidays off, I wi...
Mon, 22 Jul, 2019 at 10:26 AM
PTZOptics Control and Live Preview for Android Devices
We often see requests for the ability to add a live preview to the mobile control applications that are available for the PTZOptics cameras and until recent...
Wed, 7 Aug, 2019 at 7:33 AM