Hi Laura,
Are you sure you have the latest version of the OBS plugin installed?
The newest version should allow you to save and recall presets without issue.
Do you have manual control over the camera after adding it to the plugin? Can you manually pan, tilt, and zoom?
If you are having trouble getting it working feel free to give us a call.
Our number is 484-593-2584 and support is available from 8 AM to 6 PM EST, Monday through Friday.
I have this issue on Windows 10. NONE of the presets are being saved. This shouldn't be that difficult to fix. When can we expect an OBS plugin that actually saves all the presets on all platforms?
Hi Dan,
We are working on a fix for the issue with preset #3. Hopefully the new update for the OBS plugin will be released soon.
In the meantime you can use the standalone camera control app. The standalone tool does not have the issue with Preset #3.
It has the same format as the OBS plugin so you could open it up alongside OBS.
Also having the issue with preset #3 searched for a solution but didn't find one yet.
Hi Caleb,
The original issue talked about in the original post has been resolved.
The issue you mention where Preset #3 does not function correctly is a separate but know bug.
We are working on a fix for it and will post an update here when it is corrected.
Since this was recently resurrected is anyone else have issues saving to Preset 3? All the other work but that one doesn't seem too, tested on multiple cameras.
Hi Steven, Arsani and W,
This issue has been resolved in the currently available version of the PTZOptics Mac & PC OBS Plugin.
https://ptzoptics.com/obs-plugin/
This requires the latest version of Catalina and the latest version of OBS for proper operation.
Please let us know if you have any issues.
Still no fix.? Really this is a bad app if i have to reset the presets on 2 cameras every time i use it.
Hello,
Is there a fix for this issue yet?
Hi Steven,
Currently this is a limitation of the software architecture and unfortunately not a bug.
It is something the programming team is looking at solving but I do not believe a "quick fix" is going to be possible.
I'll do my best to update this topic when new information on persistent settings becomes available.
Steven Speck
Hi Guys,
Running a 20x NDI Camera with OBS software. I went ahead and installed the OBS Plugin and it works great! It will connect to and operate/control my camera with zero issues, But everytime i close the program and then reload it, it returned all the settings back at the original settings and i have to start from scratch.
Is there a way to save my settings or am i missing something?
Thanks!
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