I am having issue pulling in the NDI feed after upgrading and licensing my camera
Please reference this guide to help you with solving that issue. 
Wed, 14 Mar, 2018 at 12:37 PM
Where do I upgrade to the newest firmware that will allow for NDI?
You can do this on our Firmware Finder Page. Just have the serial number of your camera handy, enter it in, and follow the instructions given to you to upgr...
Thu, 15 Mar, 2018 at 9:40 AM
How do I license a PTZOptics camera with NDI?
Step 1. Purchase a license. This will give you a coupon code to be used in step 2.  Step 2. Redeem coupon code at the Newtek Store to get your NDI Licen...
Mon, 3 Dec, 2018 at 10:36 AM
I have my NDI feed working, but it doesn't quite look the best, is there anyway to optimize it?
You would want to set the video settings in your first stream to be this way. These are different settings based on if you are using the High, Medium, or lo...
Wed, 4 Apr, 2018 at 9:46 AM
My NDI license seems to lost from my camera and now I get a message that it has been used before
So what happens here is most likely an issue during the firmware upgrade. Doing the backup and restore sections of the firmware process is what actually loc...
Fri, 4 May, 2018 at 9:41 AM
Setting up a Ubiquiti Network for PTZOptics & NDI
Goal In this document, we will cover how to properly configure your Ubiquiti network for use with mDNS and multicast devices. While the instructions...
Thu, 14 Jun, 2018 at 2:00 PM
During the firmware process what do i do if i get the message "Upgrade file type does not match"
 The first thing you want to do in this process is to make absolutely sure that you have the right upgrade file for your camera by using the firmware finder...
Tue, 7 Aug, 2018 at 9:41 AM
Multiple PTZOptics NDI Cameras and the Videos Feeds are Mixed or Switching
Issue: When you have more than one (1) PTZOptics NDI|HX camera on your network and when you pull in the video feed from a specific camera you see the video ...
Mon, 3 Dec, 2018 at 10:29 AM