I am having issue pulling in the NDI feed after upgrading and licensing my camera
Please reference this guide to help you with solving that issue. 
Wed, 14 Mar, 2018 at 12:37 PM
Where do I upgrade to the newest firmware that will allow for NDI?
You can do this on our Firmware Finder Page. Just have the serial number of your camera handy, enter it in, and follow the instructions given to you to upgr...
Thu, 15 Mar, 2018 at 9:40 AM
I have my NDI feed working, but it doesn't quite look the best, is there anyway to optimize it?
You would want to set the video settings in your first stream to be this way. These are different settings based on if you are using the High, Medium, or lo...
Wed, 4 Apr, 2018 at 9:46 AM
Setting up a Ubiquiti Network for PTZOptics & NDI
2020.09.02 Article Note Added: With the launch of the Unifi second generation of switches this article is no longer able to fully assist in the setup of a U...
Wed, 2 Sep, 2020 at 7:31 AM
During the firmware process what do i do if i get the message "Upgrade file type does not match"
 The first thing you want to do in this process is to make absolutely sure that you have the right upgrade file for your camera by using the firmware finder...
Tue, 7 Aug, 2018 at 9:41 AM
Multiple PTZOptics NDI Cameras and the Videos Feeds are Mixed or Switching
Issue: When you have more than one (1) PTZOptics NDI|HX camera on your network and when you pull in the video feed from a specific camera you see the video ...
Mon, 3 Dec, 2018 at 10:29 AM
Setting up a TP-Link Archer C1200 v3 for use with mDNS & multicast
Goal In this document, we will cover how to properly configure your TP-Link Archer C1200 v3 for use with mDNS and multicast devices. Overview ...
Tue, 15 Jan, 2019 at 8:40 AM
General NDI Troubleshooting
General Notes  It is always recommended to download the latest NDI Tools from NewTek when you are experiencing any issues as updates are regularly mad...
Wed, 6 Feb, 2019 at 10:26 AM
PTZOptics™ NDI™ JSON Generator - Getting Started
If you are unable to resolve you're network configuration issues and need a temporary solution PTZOptics has created a tool to make creating static PTZ...
Thu, 7 Feb, 2019 at 1:34 PM
I can find my NDI camera on the network, but I don't get anything except an NDI splash screen
This is a sign there may be something wrong with the network setup that this camera is connnected to. The best way to test this is to run the NDI test patte...
Wed, 6 Feb, 2019 at 10:15 AM