PTZOptics Knowledge Base

Streaming 10

• The IP address setting tool is not finding my cameras?
• Is the anyway to stream to Youtube using just the USB connection of my PTZ Optics camera?
• Beginners guide for setting up your ptz optics camera on your network.
• Setting up your static IP Address for a mac.
• The camera can do MJPEG, H.264 and H.265, which one should I use?

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Camera Control 10

• Where can I download the Crestron / Extron Codes?
• Serial Control (e.g. RS232, RS485, VISCA)
• How do I hook up my PTZ joystick to multiple cameras?
• How to use/customize the Open Source control software
• What are the possible ways I can control my PTZoptics camera?

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USB extension 5

• How to extend USB 3.0 cabling for PTZoptics cameras?
• Managing USB power settings in Windows (DO THIS IF USING ANY USB EXTENSION)
• USB 2.0 vs USB 3.0
• Are PTZ Optics cameras backwards compatible with USB 2.0?
• Have you tested the Icron USB 3.0 Spectra 3001-15?

Camera Tools 6

• User Manuals and data sheets
• Crestron & Extron Modules for PTZOptics
• IP Address Setting Tool
• AMCAP USB camera configuration software (Windows Only)
• ONVIF Device manager

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3rd Party Integration 23

• Can I stream PTZOptics to YouTube Live with Wirecast?
• Can I control a PTZOptics camera with a Zoom Room?
• Can I gain far end camera control of PTZOptics camera in Zoom Video Conferencing?
• Do PTZOptics Cameras work with the TriCaster Mini?
• How do I integrate PTZOptics cameras with vMix?

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Other Products 8

• Does the PT-Broadcaster work to Pan, Tilt, Zoom, And Focus any Camera?
• Do you have recommended joysticks?
• Do you have a quick start guide for the PT-Broadcaster
• PTZ optics SDK
• I just bought your IP joystick and I need to get it working with my PTZoptics camera

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Camera Issues 11

• I have a mic plugged into the audio in jack on the camera, but I'm not getting anything at my destination?
• We're connected to camera via IP but cannot see the live video?
• Remote control seems to only work intermittently on my IP camera?
• USB Controller Bandwidth Exceeded [Windows Error Message]
• I can't see my menu when i hit the "menu" button

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PTZoptics general Q&A 30

• Is there a recommended wall mount for ptzoptics cameras?
• What is recommended vertical illuminance for PTZOptics 12X and 20X cameras?
• Power Supply connector Specs?
• Are all outputs simultaneous for the cameras?
• Are the PTZ Optics cameras HDCP compliant?

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NDI 7

• I am having issue pulling in the NDI feed after upgrading and licensing my camera
• Where do I upgrade to the newest firmware that will allow for NDI?
• What is the full process to get NDI working on my cameras?
• I have my NDI feed working, but it doesn't quite look the best, is there anyway to optimize it?
• My NDI license seems to lost from my camera and now I get a message that it has been used before

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