PTZOptics Knowledge Base

Quick Start Section 12

• Setting up your PT-JOY-G3
• How do I license a PTZOptics camera with NDI?
• How do I set the PTZOptics camera to be on my network?
• What you need to do to get your Producer Kit Plus up and running.
• How do I install your Control App on a MAC?

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Streaming 11

• The IP address setting tool is not finding my cameras?
• Setting up your static IP Address for a mac.
• The camera can do MJPEG, H.264 and H.265, which one should I use?
• How many PTZ cams can I put on a gigabit network?
• I can only set my cameras stream to be a max of 30 FPS, I thought I could do 60 FPS with this camera?

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Camera Control 11

• Where can I download the Crestron / Extron Codes?
• Serial Control (e.g. RS232, RS485, VISCA)
• How do I hook up my PTZ joystick to multiple cameras?
• How to use/customize the Open Source control software
• What are the possible ways I can control my PTZoptics camera?

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USB extension 5

• How to extend USB 3.0 cabling for PTZoptics cameras?
• Managing USB power settings in Windows (DO THIS IF USING ANY USB EXTENSION)
• USB 2.0 vs USB 3.0
• Are PTZ Optics cameras backwards compatible with USB 2.0?
• Have you tested the Icron USB 3.0 Spectra 3001-15?

Camera Tools 7

• User Manuals and data sheets
• Crestron & Extron Modules for PTZOptics
• IP Address Setting Tool, aka the Upgrade tool
• AMCAP USB camera configuration software (Windows Only)
• ONVIF Device manager

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3rd-Party Integration 23

• Can I stream PTZOptics to YouTube Live with Wirecast?
• Can I control a PTZOptics camera with a Zoom Room?
• Can I gain far end camera control of PTZOptics camera in Zoom Video Conferencing?
• Do PTZOptics Cameras work with the TriCaster Mini?
• How do I integrate PTZOptics cameras with vMix?

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Other Products 10

• Setting up the first generation serial joystick.
• Does the PT-Broadcaster work to Pan, Tilt, Zoom, And Focus any Camera?
• Do you have recommended joysticks?
• Do you have a quick start guide for the PT-Broadcaster
• PTZ optics SDK

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Camera Issues 15

• I have a mic plugged into the audio in jack on the camera, but I'm not getting anything at my destination?
• Remote control seems to only work intermittently on my IP camera?
• USB Controller Bandwidth Exceeded [Windows Error Message]
• I can't see my menu when i hit the "menu" button
• Comparison between SD CVBS (Composite Video) output [4:3] and HD HDMI / SDI output [16:9]

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General 40

• Is there a recommended wall mount for ptzoptics cameras?
• What is recommended vertical illuminance for PTZOptics 12X and 20X cameras?
• Power Supply connector Specs?
• Are all outputs simultaneous for the cameras?
• Are the PTZ Optics cameras HDCP compliant?

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NDI 15

• I am having issue pulling in the NDI feed after upgrading and licensing my camera
• Where do I upgrade to the newest firmware that will allow for NDI?
• I have my NDI feed working, but it doesn't quite look the best, is there anyway to optimize it?
• Setting up a Ubiquiti Network for PTZOptics & NDI
• During the firmware process what do i do if i get the message "Upgrade file type does not match"

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