Camera Issues

All known issues you may run into while using your camera.

USB Controller Bandwidth Exceeded [Windows Error Message]
This issue may occur if you add USB devices to a USB hub while you stream video with a USB camera that is connected to the same USB hub (Internal or externa...
Mon, 30 Nov, 2015 at 7:25 AM
Comparison between SD CVBS (Composite Video) output [4:3] and HD HDMI / SDI output [16:9]
Below is a comparison image between the HDMI or SDI outputs (16:9) and the Composite Video (CVBS) output (4:3) There is no way to modify the aspect...
Wed, 17 Feb, 2016 at 6:56 AM
I cannot use the IP Address Setting Tool or it does not work (Windows)
It is fairly common that someone may not be able to find their cameras from the IP address setting tool, even when the camera and the computer are on th...
Mon, 19 Apr, 2021 at 4:34 PM
Can you suggest a framerate converter to turn your signal into 1080p29.97?
Yes we can. The Decimator MD-HX is a fantastic little device that will let you change the framerate and resolution of any HD-SDI or HDMI signal. The setup i...
Mon, 19 Apr, 2021 at 4:41 PM
I need to change the resolution of my VL Z cam but I don't have an SDI monitor to see the OSD?
If you need to change the resolution of the camera, it is done through the On Screen Display of your PTZOptics VL Zcam. The only output the OSD will show up...
Mon, 19 Apr, 2021 at 5:06 PM
My camera is ceiling mounted and keeps losing its image flip setting when powered down
This can sometimes happen when you use the IP interface to set the image flip of your camera.  If you use the OSD and go into the "Image" sect...
Tue, 20 Apr, 2021 at 11:01 AM
The Autofocus of my camera is not working right...
The focus of the PTZOptics cameras can go out over time or with a firmware upgrade. This should be completely fixable and only takes a few minutes per unit ...
Tue, 20 Apr, 2021 at 9:57 AM
Issue with the VLC plugin with most major browsers. (Windows and Mac)
Most major browsers do not natively have the ability to pull in RTSP streams at H.264.  Previously our cameras used the VLC plugin to allow this, but re...
Tue, 20 Apr, 2021 at 12:08 PM
The lights in my video feed are flickering with my PTZOptics 30X
If lights appear to flicker or dance when looking at the video feed from your PT30X camera, you may need to change the anti-flicker options in the cameras O...
Mon, 19 Apr, 2021 at 2:56 PM
My Auto-exposure is washing out my image outdoors!
This is common issue with the PTZOptics cameras.  This issue occurs because the anti-flicker setting built into the PTZOptics cameras comes set to be 60...
Tue, 20 Apr, 2021 at 2:30 PM