Quick Start Section

Quick Start documents to help you get up and running with your PTZOptics camera!

Connecting the PT Webcam 80
The PT Webcam 80 is a simple "Plug & Play" webcam with multiple features: Supports up to 1080p-30/25 fps with a wide 80° horizontal field o...
Wed, 15 Jun, 2022 at 11:12 AM
Troubleshooting the PT Webcam 80
Here are a few steps to assist you in troubleshooting your Webcam: No image Check whether the USB cable is connected properly to the PC. Check whet...
Wed, 21 Jul, 2021 at 1:51 PM
Where can I get the firmware for my 12x-SDI/NDI Camera?
We  released an update to the 12X-SDI/NDI firmware, moving from 6.3.29 > 6.3.34 The new version includes the following Increased camera security param...
Fri, 20 Aug, 2021 at 10:44 AM
How can I reach support?
Our reward winning support team can be reached Monday - Friday from 8 am until 6 pm Eastern Standard time. You can reach them using one of the following...
Thu, 9 Jun, 2022 at 1:30 PM
Using the camera serial number to find the correct firmware.
These steps will help you determine the model camera you have and when it was produced. Using this information will help you load the correct firmware to yo...
Fri, 19 Aug, 2022 at 9:36 AM
Finding the correct firmware for your camera
Confirm your camera model. Using the camera's serial number is the best way to figure out what model camera you have and the article HERE can help...
Thu, 30 Jun, 2022 at 10:29 AM
Setting up your camera with Boxcast
If you have set your camera up with your network already, skip to step 7. If not, start at step 1 to connect your camera to the network and enter the P...
Fri, 28 Jan, 2022 at 12:45 PM
Grounding PT-JOY-G3, PT-JOY-G4, and PT-SUPERJOY Units
This article will go over how to install the grounding pin to PT-JOY-G3 units, how to make sure the joysticks are properly grounded, and issues that will be...
Wed, 11 May, 2022 at 12:23 PM
Do PTZOptics Cameras work with the TriCaster Mini?
The cameras do work with the TriCaster Mini products, but the TriCaster SDI Mini does not accept the solid framerates  cameras output in NTSC.  This ...
Fri, 3 Jun, 2022 at 3:41 PM