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This thread has been created for end users to discuss the topic of the USB 3.0 output when getting started with the PTZOptics cameras.
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We just got a PTZ20X-USB and everything was fine when we tested with the short USB cable included. We needed some distance between the computer and the camera and added a 5 m active USB 3.0 cable through a USB hub and get no signal. vMix says the camera is offline. Does anyone have some advice?
USB extension can be tricky to get working with USB 3.0 video. It is usually a good idea to connect the camera directly to the computer before using the extender so that the drivers for the camera will load, it sounds like you have already done that.
When using extenders and hubs you can also run into issues with windows limiting power to USB devices. We have a guide on some settings to adjust to prevent windows from limiting power over USB. https://help.huddlecamhd.com/support/solutions/articles/13000002154-my-huddlecam-seems-to-disconnect-randomly-on-our-windows-pc
You also mentioned using a Hub in addition to the extender, if possible I would try the extender directly connected to a USB port on the PC.
If it still does not work over the extender and it is still working with a direct connection it could be an issue with the extender itself. We do have some models we recommend which have worked well with the cameras in the past.
First would be USB 3.0 active repeater cables from Siig.
And the other would be an over Cat solution, the Icron Raven.