I work for a church trying to setup this camera for live-streaming. I am trying to connect the video to a Mac via HDMI. The software used for live-streaming is Ecamm Live. I can't find anywhere where the camera is connected to the Mac. The camera is definitely connected but the Mac shows nothing, I don't know if this is a problem with the camera or what could be wrong. Please help. Thank you.
Hi Dylan Knight,
It will be our pleasure to try and assist you.
What HDMI to USB , HDMI to PCIe or HDMI to Thunderbolt adapter are you using to bring the HDMI content into your Apple PC to be viewed within Ecamm Live?
Once I know how what hardware you are using and how you are making the connection I will be happy to assist with troubleshooting.
I do not believe that Apple has any HDMI capture products available.
I know Apple does make USB-C to HDMI output adapters but these are only used for sending video and not for receiving.
Here is an example of an HDMI capture product from a company called Magewell: https://www.magewell.com/products/usb-capture-hdmi-gen-2
There are a variety of other manufacturers that offer similar solutions however we know Magewell products to be 100% compatible with PTZOptics.
If you have any additional questions about capturing video from your PTZOptics camera, or other questions, please do not hesitate to return to the forums.